Today was the day that I would know what was going on with my truck, I thought. I was wrong. In point of fact, things seem to be more up in the air as time goes on. The checkout time at my motel was 11am, so I called the dealership at 10:30am to see if I should check out of my room. The guy on the phone said that he would check on the situation and let me know. I was on hold for a half hour and the guy never got back on the phone.
So I went down to the office and checked out of the motel, then walked over to the dealership. It was only half a mile away and I could use a little more exercise, so I didn't see any need to call for a shuttle. Once I got there, I saw that my truck was in a repair bay. The guy behind the desk (probably the same one who took my phone call) didn't seem to know anything. I kicked back in the drivers' lounge to wait for whatever came next.
As afternoon turned to evening, I still had no idea what was happening. I went back into the service office and asked the guy on the night shift if he knew whether or not I needed to find somewhere to spend the night. One of the mechanics said that they were waiting to hear from CTL, in terms of how to proceed. The guy behind the desk pulled up the notes on his computer and showed me the screen. A warranty claim had been submitted to the transmission manufacturer. The claim was denied due to driver abuse. Driver abuse? What in the hell does that mean? The service guy couldn't give me an explanation. In any event, my truck wasn't getting fixed tonight and I needed to find somewhere to stay.
That bit about 'abuse' had me pretty wound up, so I called the CTL road service department to see what they had to say. The guy in Joplin who took my call didn't really have much to add. "It means you're not driving the truck right." Not driving the truck right? What the fuck does that mean? He said that they get this sort of thing on a regular basis. The manufacturer says the driver screwed up and the driver says he did nothing wrong. I won't even bother trying to interpret if this means that I'm the problem or that the manufacturer is the problem.
I'll have to call Joplin tomorrow during business hours and see if I can get a more concrete explanation of what exactly is going on. If I need to look for work elsewhere on account of the fact that I don't know how to drive, then I would like to know as soon as possible. If this is just some kind of corporate gamesmanship between the manufacturer and the trucking company, then I would like to know that as well. I'll be fine either way. I'm just not a big fan of the whole uncertainty bit.
So, at the very least, it'll be another boring night in a motel room. We'll have to take it from there in the morning.
'Scenery' and 'detour' as metaphors for Japanese porn. That's pretty solid, even for a spammer.
ReplyDeleteI'm sure you know as well as I the cost of these trannys. On a truck with, i'm sure, well over 400k miles the manu will do or say anything to prevent from eating the cost of the repair. Sounds like a pretty standard clause if you ask me. Your most likely alright, but in these times who knows.
ReplyDeleteWarranties are the biggest con games out there. Any claims relating to the transmission will almost always be rejected as driver abuse. They know you can't prove otherwise.
ReplyDeleteAfter this morning's phone call, it sounds like you guys are probably right. The road service guy told me that there is always a "pissing match" and we generally come out on top.
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